public:invoiceandbillingportal
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public:invoiceandbillingportal [2022/05/25 09:51] – sadmin | public:invoiceandbillingportal [2023/04/15 13:15] (current) – [Overdue payments] sadmin | ||
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- | ====== Billing | + | Please note that we are now using new billing software known as Invoice Ninja. I have left details of the old billing system in this page should you wish to download any old facturas. I will be transferring historical facturas over to the new system over a period of time, and certainly at least 2 years worth of history. |
- | Where you have a recurring service with All Tech Plus such as web hosting, e-mail, secure certificates, | + | ====== Invoice Ninja ====== |
+ | |||
+ | You will receive a summary of your bill by e-mail along with a link to pay online (currently through paypal using your credit or debit card or paypal account if you have one) or view your bill. | ||
+ | When viewing your bill you will also see details of alternative means of payment such as bank transfer or using Bizum (you can find more information on Bizum later in this page). | ||
+ | |||
+ | ===== Recurring Bills ===== | ||
+ | |||
+ | Where you have a recurrent bill such as web site hosting, SSL certificates, | ||
+ | |||
+ | ===== Overdue payments ===== | ||
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+ | Any bills that become overdue will receive up to 2 reminders before a late payment surcharge is automatically applied. This was a policy that we did not enforce with the old system as that was a manual system. Invoice Ninja will apply this surcharge, please do not ignore your reminders, the penultimate one will inform you of this surcharge should a last reminder be sent. The easiest way to avoid this of course is to pay your bill as soon as you receive it. This is conducive of course for the best business relationship. | ||
+ | |||
+ | ===== Suspension of services ===== | ||
+ | |||
+ | Should you default on payment after the final reminder, after a grace period of 3 working days all services you have with us will be suspended. A reinstatement charge will be levied - this may vary, and in the case of domain names, there is a possibility of losing that domain name. | ||
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+ | |||
+ | ====== OLD SYSTEM - Billing and Invoicing ====== | ||
+ | |||
+ | **Where you have a recurring service** with All Tech Plus such as web hosting, e-mail, secure certificates, | ||
+ | |||
+ | **Where you have a one off bill** with All Tech Plus you will have been sent either a notification of a new bill which you can access from the billing portal, or if you are a new customer, this may have been sent manually by e-ail. Our bills are immediately due though if you forget you will receive a series of reminders. Don't leave it too long since late payment fees will be applied. | ||
+ | |||
+ | **We' | ||
We understand from time to time that a bill can get ' | We understand from time to time that a bill can get ' | ||
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If you have been sent the payment link manually for some reason, click on the link provided and proceed as below - you can click [[#Choose Sumup or Paypal from the drop down list|to go there]] | If you have been sent the payment link manually for some reason, click on the link provided and proceed as below - you can click [[#Choose Sumup or Paypal from the drop down list|to go there]] | ||
+ | |||
+ | ===== Payment using Bizum ===== | ||
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+ | We hold an account with BBVA and like many Spanish banks it is possible to send and receive money using Bizum using the account holders mobile phone number (no other details are required). Our mobile phone number for Bizum payments is 634343905 (please double check you have the correct number). | ||
+ | |||
+ | It is beyond the scope of this help document to explain how the Bizum system works, however you would usually access it through your online banking app. | ||
+ | |||
+ | It is free to send and receive money using Bizum. | ||
+ | |||
+ | To learn more about Bizum you can [[https:// | ||
+ | |||
+ | Please remember to e-mail support@all-tech-plus.com that you have made a payment using Bizum and the advice note to which it refers so we can correct your account. | ||
===== Accessing and paying outstanding bills using the billing portal ===== | ===== Accessing and paying outstanding bills using the billing portal ===== | ||
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{{ : | {{ : | ||
- | ===== Viewing or printing your bill ===== | + | ===== Viewing or printing your bill / Facturas |
You can view or print your bill by clicking on the advice note number whilst in the payment form, or clicking on the advice note number in the summary screen if you are logged into the portal. | You can view or print your bill by clicking on the advice note number whilst in the payment form, or clicking on the advice note number in the summary screen if you are logged into the portal. | ||
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If you wish to view or print your paid bills (ie. facturas) you can find these in the 'My Invoices' | If you wish to view or print your paid bills (ie. facturas) you can find these in the 'My Invoices' | ||
+ | |||
+ | {{ : | ||
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+ | You can see in this screenshot showing a list of invoices that after each invoice number is a magnifying glass and a PDF icon. If you click the magnifying glass your invoice will open in a new web browser window where you can view it and optionally print. If you want to download and keep an electronic version, clicking the PDF icon will create and download a PDF version (this may open in your web browser, so you may have to then choose the download icon once the document opens). | ||
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+ | Note also above the invoice list the ' | ||
public/invoiceandbillingportal.1653465076.txt.gz · Last modified: 2022/05/25 09:51 by sadmin