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public:invoiceandbillingportal [2022/08/03 11:44] – sadminpublic:invoiceandbillingportal [2023/04/15 13:15] (current) – [Overdue payments] sadmin
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-====== Billing and Invoicing ======+Please note that we are now using new billing software known as Invoice Ninja. I have left details of the old billing system in this page should you wish to download any old facturas. I will be transferring historical facturas over to the new system over a period of time, and certainly at least 2 years worth of history. 
 + 
 +====== Invoice Ninja ====== 
 + 
 +You will receive a summary of your bill by e-mail along with a link to pay online (currently through paypal using your credit or debit card or paypal account if you have one) or view your bill. 
 +When viewing your bill you will also see details of alternative means of payment such as bank transfer or using Bizum (you can find more information on Bizum later in this page). 
 + 
 +===== Recurring Bills ===== 
 + 
 +Where you have a recurrent bill such as web site hosting, SSL certificates, domain names, chatbots etc.. this will be sent automatically. Previously these were sent around 2 weeks in advance but are now sent on the date your services are renewed and are therefore immediately payable. 
 + 
 +===== Overdue payments ===== 
 + 
 +Any bills that become overdue will receive up to 2 reminders before a late payment surcharge is automatically applied. This was a policy that we did not enforce with the old system as that was a manual system. Invoice Ninja will apply this surcharge, please do not ignore your reminders, the penultimate one will inform you of this surcharge should a last reminder be sent. The easiest way to avoid this of course is to pay your bill as soon as you receive it. This is conducive of course for the best business relationship. 
 + 
 +===== Suspension of services ===== 
 + 
 +Should you default on payment after the final reminder, after a grace period of 3 working days all services you have with us will be suspended. A reinstatement charge will be levied - this may vary, and in the case of domain names, there is a possibility of losing that domain name. 
 + 
 + 
 +====== OLD SYSTEM - Billing and Invoicing ======
  
 **Where you have a recurring service** with All Tech Plus such as web hosting, e-mail, secure certificates, domain names, equipment lease or support plan you will be billed in advance of the due date. Usually about 10 days to 14 days in advance you will receive either the bill in your e-mail or a notification that a bill is available on the billing portal. **Where you have a recurring service** with All Tech Plus such as web hosting, e-mail, secure certificates, domain names, equipment lease or support plan you will be billed in advance of the due date. Usually about 10 days to 14 days in advance you will receive either the bill in your e-mail or a notification that a bill is available on the billing portal.
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 **Where you have a one off bill** with All Tech Plus you will have been sent either a notification of a new bill which you can access from the billing portal, or if you are a new customer, this may have been sent manually by e-ail. Our bills are immediately due though if you forget you will receive a series of reminders. Don't leave it too long since late payment fees will be applied. **Where you have a one off bill** with All Tech Plus you will have been sent either a notification of a new bill which you can access from the billing portal, or if you are a new customer, this may have been sent manually by e-ail. Our bills are immediately due though if you forget you will receive a series of reminders. Don't leave it too long since late payment fees will be applied.
  
-**We've made it easy for you to pay, and details are given on the bill, and also in this help page - <color #7092be>payment methods cash (conditions apply), bank transfer, paypal, credit/debit card and Bizum</color>.**+**We've made it easy for you to pay, and details are given on the bill, and also in this help page - <color #7092be>payment methods cash (conditions apply), bank transfer, paypal, credit/debit card and [[#payment_using_bizum|Bizum]]</color>.**
  
 We understand from time to time that a bill can get 'lost' amongst other e-mail, and for this reason our billing system will automatically send reminders. Please do not ignore the reminders, as you risk not only a surcharge but potentially suspension of your service. We understand from time to time that a bill can get 'lost' amongst other e-mail, and for this reason our billing system will automatically send reminders. Please do not ignore the reminders, as you risk not only a surcharge but potentially suspension of your service.
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 {{ :public:payingwithsumup.png?600 |}} {{ :public:payingwithsumup.png?600 |}}
  
-===== Viewing or printing your bill =====+===== Viewing or printing your bill / Facturas =====
  
 You can view or print your bill by clicking on the advice note number whilst in the payment form, or clicking on the advice note number in the summary screen if you are logged into the portal. You can view or print your bill by clicking on the advice note number whilst in the payment form, or clicking on the advice note number in the summary screen if you are logged into the portal.
public/invoiceandbillingportal.1659519843.txt.gz · Last modified: 2022/08/03 11:44 by sadmin